Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Australia : 2 - 5 weeks
- Canada : 3 - 12 business days
- United States : 5 - 14 business days
- Europe : 2 - 5 weeks
- Australia, New Zealand and Oceania : 3 - 5 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Care instructions
All Clayshapes dishes, plates, platters, bowls and cups are dishwasher safe. But Clayshapes jewelry - pendants, earrings, brooches and rings - should not be exposed to excessive moisture - please don't wear these pieces while swimming or bathing as the glued connection between metal and clay will be degraded.
Custom and personalized orders
Most custom orders take 2-3 weeks to make, before shipping.
Wholesale availability
Please send me a message for details.